Refund Policy
This policy covers cancellations and refunds for play2lrn subscriptions. It is a working draft and should be reviewed before you rely on it.
1. Cancelling a subscription
You can cancel any time from your account settings. Your access continues until the end of the billing period you have already paid for, and you are not charged again.
2. Refund eligibility
We refund a first subscription payment if you ask within 7 days of the charge and have not made substantial use of the subscription-only simulations in that time.
3. What is not refundable
- Renewal charges after the first period
- Requests made more than 7 days after the charge
- Accounts closed for breaching the Terms of Service
- Promotional or heavily discounted subscriptions
- Payments already disputed as a chargeback
4. How to request a refund
Email refunds@play2lrn.com with the subject “Refund Request” and include your account email, the date of the charge, and a short reason.
5. Processing time
We respond within 2–3 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
6. Technical issues and billing errors
If the Service is materially unavailable because of a fault on our side and we cannot fix it within 7 days, or if you were billed in error, we will refund the affected charge regardless of the 7-day window.
7. Account deletion
Deleting your account does not automatically issue a refund — request one first if you are entitled to it. After deletion, personal data is removed within 30 days, except where we must keep records for legal or accounting reasons.
8. Contact
Refund questions: refunds@play2lrn.com. Everything else: info@play2lrn.com.